Exchange Design with Coach

Today I went to Coach at One Utama outlet to made a complaint at the defect handbag which my love one bought it for me as my 26th birthday present. In actual, we bought the handbag at Coach The Garden. Bought it on 28th July which is on my birthday. I love this design actually. Is so simple and nice and elegant. Is sad that I have to go back to Coach due to some unacceptable defect.

Went there after work and when we were there, the store manager is not around and we are requested to come back after 2.30pm. So my lovely boyfriend bring me to have simple lunch at Old Siam Kopitiam. Simple Thai food. The rice is not bad..but I prefer coconut shake from Melaka. Is nicer compare to this. 

So after lunch we went back to Coach outlet to look for the store manager. She/He did not come out to speak to me but one of the staff assisted and I was very unhappy at first, but then the sales representative service is perfectly good. 

Earlier on after she speak to her manager, she mention that I am suppose to leave the bag with them for 3 days, and they will either repair the bag or will replace a new one for me. I told her I did not want to have the same design because I realize the same incident is going to happen again. I really don't mind to pay additional for new design bag as long as is solid. So she went back to her manager and after 1 minute she turn up and say I may proceed to choose the new design handbag. 

So after spending about 20 minutes, I have chosen one which is the latest design. Is very new that they where having roadshow on this design yesterday. It looks solid because the handle is hook with metal and the sling rope is thicker with a comforter. Baby asked me to choose the orange colour but I told him I still prefer pink because it looks sweet and not so striking like the orange design. Need to add on additional RM 523.00. No choice. I rather pay additional then having same design. 

So hope everything is going to be ok. I want this bag to last for another 5 years..

-Amitabe-